SwimSafe is committed to continuously training our staff to ensure the highest levels of safety and customer service are provided to our clients. Using the most advanced training and certification programs, we ensure our staff is the most prepared in the industry through constant education and supervision. Our staff includes Lifeguards, StarGuard Instructors (SGI), Water Safety Instructors (WSI), Water Safety Instructor Trainers (WSIT), several StarGuard Instructor Trainers (SGIT), an Aquatic Examiner, food concession workers, supervisors, and administrative staff.
Every lifeguard must pass the StarGuard Course, which includes AHSI CPR training, First Aid, and on-site training with a rescue board. In order to maintain certifications and constantly increase their knowledge in the latest safety procedures, our lifeguards must also complete in-service training modules throughout the year. You will actually see our lifeguards practicing their skills at your facility.
Our customer-centric approach is shared with our lifeguard staff to ensure they demonstrate basic leadership skills at all times. They are taught to be diplomatic, consistent and fair when explaining and enforcing pool rules, as well as successful methods for safety enforcement.
Our concession workers are all trained by a ServSafe Certified instructor which includes training in food handling, safety and customer service procedures. This ensures that your members receive the high levels of food service and respect that they deserve.